Live Webinars
Purchase of a live webinar includes access to the live webinar on the date and time of the webinar session that access is purchased for only, and does not include future access to any recorded version of the webinar that may be made available as a webinar replay. Live webinars also include access during the webinar to the presenter to ask questions unless indicated otherwise. Live webinars generally qualify for OMARA CPD points - please note the OMARA eligibility language included with each webinar detail page
Cancellations and Refunds
Cancellations or Postponements by Learners – Live Webinars and Live Courses
Cancellations or requests for postponement by learners for live webinars and live courses must be made by email and sent to [email protected] and are subject to the following refund/postponement policy:
Live Webinars and Live Courses: Learner cancellations received by MLT at least 3 working days in advance of the scheduled course or webinar are entitled to receive a 100% refund. Learner cancellations received less than 3 working days in advance of the scheduled live course of webinar are entitled to credit towards a future online course, live course or live webinar, capacity permitting.
Cancellations by MLT
If MLT is forced to postpone or cancel any of our courses, we will offer an immediate and full refund to all learners who have enrolled and paid for the course. We may also offer the alternative of enrolment in a similar or higher valued course should the learner choose that option.
Learning and Assessment
MLT endeavours to provide a positive, productive, enjoyable and constructive learning experience for all learners in our courses.For our live courses, we work with the course venues to make sure that all applicable occupational health and safety regulations are observed including advising learners of appropriate exits and facilities, assisting attendees with any medical needs that may arise during the courses, and ensuring that the course venues provided are clean, safe, and comfortable.
For our live webinars, we use industry leading online technology to deliver the webinars, and will work with learners who may encounter any difficulties listening to or view the webinars. Should a technical problem prevent a learner from properly participating in a live webinar, we will offer a full or partial refund depending on the nature and extent of the technical problem.Unless specifically advised as group or team assessments or projects or otherwise instructed, all assessment tasks are intended to be undertaken by learners individually and without sharing information, questions or answers with other learners. Sharing of answers or related information prior to the completion of an assessment constitutes plagiarism and may be grounds for denying credit for the assessment to the learner(s) at the discretion of MLT.
All learners, instructors and MLT staff will work in a safe environment that is free from discrimination, harassment, bullying or any other manner that is not respectful and professional. MLT observes all laws regarding workplace harassment, anti-discrimination, bullying and safety and will not tolerate any behaviour by staff, learners or instructors that is not in accordance with the letter and spirit of these regulations. Any disrespectful behaviour that may intimidate, embarrass, or otherwise be seen as offensive or inappropriate will constitute grounds for dismissal from a course and appropriate disciplinary action.
Any learners who have questions or issues regarding learning and assessments at MLT should contact MLT by phone at 02 8006 5570 or email [email protected]
Attendance
We monitor attendance at live events and live webcasts to use in conjunction with giving credit for CPD points for OMARA purposes and otherwise. For live courses we require that identification be presented at each event and use sign-in/sign-out sheets to record attendance. It is each learner’s responsibility to sign these sheets upon arriving or departing the training venue. For live webinars, you will be required to upload a copy of your government issued ID card and will be issued a unique code to attend the course online. We use various technology to record the duration of attendance of each enrolee depending on the mode of delivery. For awarding of OMARA points, it is a requirement that learners attend the complete duration of live courses and seminars. This attendance information is retained for a period of 3 years in accordance with our data retention policies.
Complaints
MLT endeavours to provide an enjoyable, practical and professional learning experience for all learners and instructors. If for any reason you are not satisfied with any aspect of your MLT experience, please advise us by email at [email protected] and include your name and contact information so that we can reply or respond to your inquiry. We will to respond to all complaints, inquiries or other communications within 2 working days.
Our Personnel
Our instructors are qualified professionals who are highly knowledgeable about the topic(s) they present to learners as part of our courses. Background and qualification information for our instructors can be found on the MLT website at https://migrationlawtraining.com.au/our-team/
Our administrative staff are committed to assisting learners and instructors with any administrative aspect of our courses including enrolment information and processes, payments and refunds, and working with learners to address any issues or questions that may come up before, during or after a course.
Evaluation and Continuous Improvement
MLT conducts internal audits of its courses every 6 months to ensure that MLT policies are being adhered to and that feedback from instructors and learners is considered and courses are updated, enhanced or changed as deemed necessary after considering all feedback and course results.Feedback from learners and instructors is retained by MLT for 3 years. MLT fully cooperates with any OMARA audit or review of MLTs operations and courses, and will provide access to OMARA staff to conduct evaluations of any CPD activity.